Privacy Policy

Support Center

The Company Private Limited Policy

Last Updated: December 7, 2024

At flowersdeliveryistanbul.com, your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in other ways. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, and payment information.
Order Information: This includes details of your purchases, such as product type, order date, and payment method.
Usage Data: We collect information about how you interact with our website, such as IP addresses, browser types, pages viewed, time spent on our website, and other similar data to improve the user experience.
Cookies: We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to remember your preferences and track website usage. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To fulfill your orders, process payments, and deliver products as requested.
Customer Service: To respond to inquiries, provide support, and assist with any issues related to your orders or accounts.
Improving Our Services: To personalize your shopping experience, improve our website, and offer tailored recommendations based on your preferences.
Marketing Communications: With your consent, we may send promotional emails or newsletters related to our products, services, or special offers. You can opt-out of these communications at any time by following the unsubscribe link in our emails.
Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect the rights and safety of our customers and the company.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (such as payment processors, delivery services, and email marketing platforms) to assist us in performing our services. These providers are required to maintain the confidentiality and security of your personal data.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal request, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

4. Data Security

We take the security of your personal data seriously and implement industry-standard security measures to protect it. These include encryption, secure payment gateways, and access control systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and accounting requirements. After that period, we will securely delete or anonymize your information.

6. Your Rights

As a customer, you have the following rights concerning your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-out of Marketing Communications: You can withdraw your consent to receive marketing emails at any time by using the “unsubscribe” link in the emails or by contacting us directly.
Data Portability: In some cases, you can request that we transfer your personal data to another service provider.

To exercise any of these rights, please contact us at [support@flowersdeliveryistanbul.com].

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.