Returns + Exchanges

We understand that sometimes things may not go as planned, and we are committed to ensuring your satisfaction with our service. Below is our detailed returns and exchanges policy:

Conditions for Returns or Exchanges

1. Eligibility:

   • Only items that are damaged, defective, or significantly different from the product description or photos are eligible for return or exchange.
   • Due to the perishable nature of flowers, claims for returns or exchanges must be submitted within 24 hours of delivery.

2. Product Condition:

   • The item must be returned in its original condition. Flowers that have been used, altered, or mishandled may not be eligible for returns or exchanges.

3. Customized Orders:

   • Orders customized with specific flowers or arrangements may not be eligible for returns unless they arrive damaged or significantly different from the agreed design.

How to Request a Return or Exchange

1. Contact Us:

   • Please reach out to our customer service team via email or phone within 24 hours of receiving your order. Include the following information:
     • Order number
     • Photos of the product showing the issue (if applicable)
     • Description of the problem

2. Approval Process:

   • Once we receive your request, we will review the details and photos provided. If approved, we will provide instructions for the return or exchange process.

3. Return or Exchange Completion:

   • For exchanges, we will arrange a replacement delivery at the earliest available time.
   • For returns, we will process a refund or store credit, depending on your preference, once the returned product has been received and inspected.

Return Address

Please send all eligible return products to the following address:
Address:
Mecidiyeköy, Mehmetcik Cad
Istanbul Europe

Additional Notes

• Delivery Issues: If a delivery delay affects the quality of the flowers, please contact us immediately. We will assess the situation and provide a resolution.
• Refund Timeline: Refunds will be processed within 7-10 business days after the return is received and approved.
• Shipping Costs: For returns not due to our error, the customer is responsible for return shipping costs.
• Returns